FAQ's - Premium TransitChek MetroCard

 

Premium TransitChek MetroCard FAQ's

What is an annual Premium TransitChek MetroCard?
An annual Premium TransitChek MetroCard is a special MetroCard that can only be purchased through TransitChek. It is valid for one year and is good for unlimited local rides during the year on MTA New York City Transit subway and buses. It is also accepted on other local buses that accept MetroCards. Click here for a full
list of transit operators that accept this card. The annual Premium TransitChek MetroCard is not valid for Express Bus service.


I commute to work using an express bus service and it is MetroCard equipped. Can I use the Premium TransitChek MetroCard for express bus service?
No, you cannot use the Premium TransitChek MetroCard for Express Bus service, it can only be used on local buses that accept MetroCards and the subway. For your convenience, we offer the TransitChek QuickPay Card which can be used to purchase MTA Pay-Per-Ride MetroCards for express bus service.

How do I get a Premium TransitChek MetroCard?
When you enroll in the TransitChek Premium Program, you will be asked a series of questions pertaining to your commute patterns. If you indicate that you use the MTA New York City Transit subway, for example, you will be offered the choice of receiving an annual Premium TransitChek MetroCard. The Premium Card costs $112 a month and will be deducted from your salary before taxes each month. You will receive it by mail approximately one week before your first benefit month begins.

What do I do if I did not receive the Premium TransitChek MetroCard in the mail?
If you have chosen to receive a Premium TransitChek MetroCard, you should receive it in approximately one week before your first benefit month begins. To determine when your benefit starts you can either check using the TransitChek Account Management System (TAMS) account, if you have one set up, or if you don’t have web access, you can call TransitChek's Customer Service during normal business hours. If you haven’t received the Card and it is less than a week before your benefit is scheduled to begin, you should call TransitChek's Customer Service department and request a replacement Card. A new Card will be sent to you, or you may pick up a replacement Premium Card at TransitChek’s office before 2:45 P.M. Monday through Friday, excluding holidays. There are no exceptions to the 2:45 p.m. cut off time.

What happens if my Premium TransitChek MetroCard is lost or stolen?
If your Premium TransitChek MetroCard is lost or stolen please report it to TransitChek Customer Service at 1.888.618.2435 as soon as possible. A new Card will be sent to you, or you may pick up a replacement Premium Card at TransitChek’s office before 2:45 P.M. Monday through Friday, excluding holidays. There are no exceptions to the 2:45 p.m. cut off time.

Can I use the Premium TransitChek MetroCard after work and on weekends?
Yes. The Premium TransitChek MetroCard gives you unlimited access to local bus service and the subway 24 hours a day, 7 days a week for a full year.

My Premium TransitChek MetroCard stopped working. Can I get a replacement?
Yes. If your Premium TransitChek MetroCard stops working first check to make sure you are still an active participant in the TransitChek Premium Program by logging on to the TransitChek Account Management System (TAMS) or by calling TransitChek's Customer Service department at 1.888.618.2435 during normal business hours. If you are an active participant, you can request a replacement Premium Card. You must return your inoperative Premium Card to receive a new one. A new Card will be sent to you, or you may pick up a replacement Premium Card at TransitChek’s office before 2:45 P.M. Monday through Friday, excluding holidays. There are no exceptions to the 2:45 p.m. cut off time.

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